Shipping Policy

Last updated: 17 August 2026

How your order reaches you

We deliver nationwide, to every region of Ghana. Every order is packed by hand at our shop in Makola, Accra, then handed to a courier service for delivery. We use established local couriers so your order can be tracked from our counter to your door.

Delivery charges — please read

Delivery is not free. The cost depends on where you are and what the courier charges for that route, so we cannot show a single fixed rate at checkout.

When you place an order, the delivery line will show as ₵0.00. That is not the final amount — it means the fee has not been calculated yet. We will contact you with the exact courier charge before your order is dispatched, and you can confirm or cancel at that point. You will never be charged a delivery fee you have not agreed to.

Delivery times

Within Accra — delivered within 1 day of your payment being confirmed.

Outside Greater Accra — delivered within approximately 1–3 days of your payment being confirmed.

These timeframes cover packing and courier delivery together. They are the couriers’ timeframes rather than guarantees — weather, traffic and public holidays can add a day, and we will tell you if that happens.

Please make sure your delivery address and contact details are correct when you place your order. A number that goes unanswered is the most common reason a delivery is delayed.

Who carries the risk

Prista Jewelry remains responsible for your order for the entire time it is in transit. If a parcel is lost or damaged before it reaches you, that is our problem to solve, not yours — contact us and we will replace the item or refund you.

Responsibility passes to you once the order has been delivered to the address or person you nominated.

Tracking

Where the courier provides a tracking number we will send it to you on WhatsApp or by email. For local Accra deliveries the courier will usually call you directly on the number you provided, so please give a number you actually answer.

If something goes wrong

If your order is late, has not arrived, or arrives damaged, message us on WhatsApp or email info@pristajewelry.com and we will chase the courier on your behalf.

Collection in person

You are welcome to collect your order from the shop instead, at no charge. Let us know when you order and we will have it ready.

Makola Street, near Makola Shopping Mall, Makola, Accra, Ghana (GhanaPost GPS: GA-205-4441)
Open Monday – Saturday, 8:00 AM – 5:00 PM