Refund & Returns Policy

Last updated: 17 August 2026

Returning an item

We want you to be happy with every purchase from Prista Jewelry. If you are not completely satisfied with your order, you may request a return within 3 days of receiving it.

Return conditions

To be eligible for a return:

• The item must be unused and unworn.
• The jewellery must be returned in its original condition and packaging.
• The item must not show signs of damage, wear, scratches or alteration.
• Proof of purchase may be required.
• You must contact us within the 3-day return period.

Once the returned item has been received and inspected, we will confirm whether the return is approved and process the refund accordingly.

Where you are returning an item simply because you changed your mind, the cost of sending it back to us is yours, and the original delivery charge is not refunded.

Items we cannot take back

For hygiene and safety reasons, certain items such as earrings may not be eligible for return once they have been worn.

We also cannot accept items that have been damaged through wear. Plated and gold-tone jewellery is not waterproof, and a finish worn away by perfume, lotion, sweat, chlorine or seawater is not a manufacturing fault.

If something arrives damaged or wrong

Check your order when it arrives. If an item is damaged, faulty, or simply not what you ordered, contact us within 3 days of delivery with a photograph and we will replace it or refund you in full, including any delivery charge you paid.

We carry the risk while your order is with the courier, so damage in transit is our responsibility, not yours.

How to start a return

Message us on WhatsApp or email info@pristajewelry.com with your order details and, where relevant, a photograph. Please contact us before sending anything back so we can tell you where to send it.

You are also welcome to bring the item to the shop.

Refunds

Once we have the item back and have checked it, we will refund you by the method you paid with, or by Mobile Money if you paid cash on delivery. Refunds are usually processed within 5 working days; how quickly the money appears then depends on your bank or network.

Exchanges

We are happy to exchange an item for a different piece of the same value, subject to availability. Any difference in price is settled at the time of exchange.

Contact

Prista Jewelry
Makola Street, near Makola Shopping Mall, Makola, Accra, Ghana (GhanaPost GPS: GA-205-4441)
Open Monday – Saturday, 8:00 AM – 5:00 PM
info@pristajewelry.com